To protect the legitimate rights and interests of global customers and standardize our store's return process. This policy applies to all products purchased in our store, clarifying return conditions, procedures, fees, and related responsibilities.

1、 Situations where returns can be requested

When customers meet any of the following conditions, they can apply for a return according to this policy from the date of signing for the goods, ensuring that the goods meet the return requirements. We will handle the return and refund procedures for you in accordance with the law:

1. Quality issues: If pearls have natural defects beyond the range indicated on the product details page (such as cracks, peeling, and serious gloss discrepancies), loose/detached inlays, rusted/broken metal parts, broken bead wires, or other non-human damage issues, they can be returned within 30 days from the day of receiving the goods;

2. Logistics issues: If the goods are damaged, deformed, or lost during transportation, or if the packaging is severely damaged and the goods are damaged, customers need to inspect the goods on the spot when signing for them, take photos/videos to retain evidence (including the express waybill), contact customer service within 24 hours, and directly apply for a return;

3. Wrong or missed shipment: If our mistake results in sending the wrong style, size, color, or missing items or accessories, we can apply for a return or exchange within 7 days from the date of customer receipt by providing a screenshot of the order and a photo of the received item;

4. 28 day no reason return: Except for customized products, you can notify us of the return within 14 days from the day you sign for the product, and return the product within 14 days from the date of notification, which means you have a maximum of 28 days for the return. The product must be intact, not worn, not disassembled, with complete tags and packaging, and not affect secondary sales. You can apply for an unconditional return. The return content is: please return the purchased product, including the certificate and gift box.

2、 Situations where returns cannot be applied for

We reserve the right to refuse the customer's return request in the following circumstances. We apologize for any inconvenience caused and do not assume any related responsibilities:

1. The product has been worn, disassembled, modified, or damaged by human factors (such as falling, scratching, collision causing pearl damage, metal deformation, self disassembly of embedded accessories, etc.);

2. The natural defects of pearls have been clearly marked on the product details page, and customers have applied for a return after purchasing on the grounds of “not liking the defect”;

3. Customized products (such as engraved letters, exclusive designs, and pearl jewelry of specified sizes) cannot be resold due to individual customer needs and do not support returns for any reason;

4. Exceeding the return deadline without reasonable reasons (such as force majeure);

5. Lost product tags or packaging, or incomplete accessories (such as gift boxes, wiping cloths, identification certificates, etc.), affecting secondary sales;

6. The goods are damaged due to the customer's improper storage and wearing (such as contacting perfume, not wiping sweat in time, and scraping caused by mixing with hard objects);

7. If the customer has chosen paid logistics (such as DHL, FedEx, etc.) and the goods have been shipped, and applies for an unconditional return due to personal reasons (such as no longer needing or not liking), the customer shall bear the additional paid logistics costs incurred (the logistics price difference will not be refunded).

3、 Return process

Customers applying for a return must strictly follow the following process to ensure a smooth and traceable return:

1. Apply for after-sales service: Customers can submit a return request through the “after-sales application” portal on the website, or contact online customer service or after-sales email, stating the order number, product name, reason for return, and uploading relevant documents (product photos/videos, express waybills, payment vouchers, etc.);

2. Audit confirmation: We will review the return application within 24 hours, verify the condition of the goods and the authenticity of the vouchers, and notify the customer of the audit results through email or internal messages, clearly stating whether the return is possible, the return address, and relevant precautions;

3. Customer return: The customer shall send the goods to the return address provided by us within 3 days (it is recommended to choose traceable logistics) and inform customer service of the logistics tracking number;

4. Inspection processing: After receiving the return, we will complete the inspection within 3 working days, confirm that the product meets the return conditions (no damage, complete accessories, and does not affect secondary sales), and immediately arrange a refund; If the product does not meet the return criteria, it will be returned to the customer by the original route, and the return cost will be borne by the customer;

5. Refund completed: The refund will be returned to the customer's payment account through the original payment method, and the payment time will be subject to the payment platform (usually 3-7 working days); The refund amount is the actual payment for the goods in the order, and does not include the logistics price difference (if any) paid by the customer themselves or the shipping cost for returning the goods without reason.

4、 Return logistics and cost description

Based on the logistics rules of our website, the return logistics and cost sharing are clearly defined as follows to avoid future disputes:

1. Returns caused by quality issues, logistics issues, or wrong/missed shipments: We will bear the full cost of returning the goods, and customers can advance the shipping fee. When we refund, we will also refund the advanced shipping fee; Customers do not need to choose paid logistics when returning, and can default to using regular international logistics. If customers actively choose paid logistics such as DHL or FedEx, any additional costs beyond regular logistics will be borne by the customer;

2. Paid logistics related returns: The customer has already paid the logistics price difference when placing the order (choosing paid logistics such as DHL, FedEx, etc.). If the return is caused by our responsibility (quality, logistics, wrong shipment), the logistics price difference will be fully refunded together with the goods payment; If there is no reason to return the goods due to personal reasons of the customer, the logistics price difference will not be refunded, only the payment for the goods will be refunded, and the cost of returning the goods will be borne by the customer;

3. Abnormal return logistics: If the goods returned by the customer experience logistics delays, delays, losses, or other issues, the customer shall contact the return logistics provider for handling. We will cooperate in providing relevant order information, but will not bear any related responsibilities or costs.

5、 Return precautions

1. Voucher requirements: When customers apply for a return, they must provide authentic and complete vouchers (photos/videos of product issues, shipping labels, order screenshots, etc.). If false vouchers are provided, we have the right to refuse the return application without any responsibility;

2. Product packaging: When customers return goods, they need to package them properly to avoid secondary damage during transportation; If the product is damaged due to improper packaging, we have the right to refuse the return or require the customer to bear the corresponding damage compensation;

3. Return time limit: The return request must be submitted within the corresponding time limit. If it exceeds the time limit without reasonable reasons, we will not accept it; The logistics time for customers to return goods does not affect the calculation of return time, and the application submission time shall prevail;

4. Refund instructions: If there are promotional activities (such as discounts or coupons) on the order, the discount will automatically become invalid after return. The refund amount will be deducted from the discount and refunded according to the actual payment amount by the customer;

5. Consultation channel: If you have any questions about returns, you can contact us through our online customer service or after-sales email. We will respond within 24 hours from 9:00-18:00 on weekdays and within 48 hours on non working days.

6、 Other instructions

1. We have the right to update this return policy in a timely manner in accordance with relevant laws and regulations, market changes, and operational needs. After the update, it will be prominently displayed in our online store and will take effect immediately. If customers continue to shop in our store, it will be deemed that they recognize the updated policy.