How long will it take to receive my order?

Your order will be shipped within 1-3 working days from the date of purchase, with international dedicated line delivery. Generally, it will arrive within 15 days, and the specific delivery time is subject to logistics updates. We do not assume any responsibility for packages detained due to customs inspection and any resulting delays.

Customs in some countries/regions require importers to provide specific identification documents before releasing goods. You may need to provide identification numbers such as a unique identification number, CPF, or taxpayer identification number.

How can I track my order?

Once your ordered goods are shipped, you will receive a shipping confirmation email to track your shipment.

You will also receive updated information from our designated courier company.

How to deal with logistics delays/lost/damaged items?

logistics delay

Occasionally, express delivery may experience delays during transportation due to weather, transit, peak periods, customs inspections, and other reasons. This is a normal situation in the logistics process and not a problem with the product itself. You can wait for the update for a moment, and I will also help you follow up on the logistics information in real time. If there are any abnormalities, I will communicate and handle them for you as soon as possible. Please rest assured.

lost package

If the logistics are delayed for a long time and the lost item is confirmed, you don't need to worry. We will directly send you a free replacement or process a full refund according to your wishes. All losses will be borne by us and you will not bear any risks.

damaged

If the received product is damaged, deformed, or missing, please take clear photos and contact customer service. After verification, we will immediately resend it to you free of charge.

What are the rules for bearing freight and customs duties?

All products in our store come with free shipping, and we will bear the shipping cost. You do not need to pay any additional shipping fees. The order does not include any customs duties, so there is no need for you to worry about customs clearance or tax related issues.