Welcome to Wingleam (hereinafter referred to as \u201cour site\u201d or \u201cwe\u201d), an e-commerce platform specializing in the sales of overseas pearl products. These Terms of Service (hereinafter referred to as \u201cthese Terms\u201d) are a legal agreement between you (hereinafter referred to as \u201cthe User\u201d) and this website regarding the use of our services and the purchase of our pearl products. Please carefully read all the contents of these terms. By accessing, registering, using our services or purchasing our products, you are deemed to have read, understood and fully agreed to all the provisions of these terms. If you do not agree to these terms, please do not access, register or use any services on this website.<\/p>\n\n\n\n
This clause strictly complies with the relevant laws and regulations on e-commerce services and consumer rights in major regions around the world, such as the EU Consumer Rights Protection Act and the US Federal Trade Commission Act, to protect your legitimate rights and interests and regulate the rights and obligations between this website and you.<\/p>\n\n\n\n
User\/Member<\/strong>Refers to natural persons who access, register, and use the services of this website, or purchase pearl products on this website, including regular visitors and registered members.<\/p>\n\n\n\n service<\/strong>: Refers to various online services provided by this website, including but not limited to product display, browsing, searching, placing orders, payment, logistics tracking, after-sales service, member management, personalized recommendations, etc.<\/p>\n\n\n\n Product<\/strong>: Refers to various types of pearls and pearl related products (including but not limited to pearl necklaces, bracelets, earrings, pendants, etc.) displayed and sold on this website. Please refer to the product details page for specific information.<\/p>\n\n\n\n order<\/strong>: Refers to the sales contract relationship reached between users who place orders and purchase products through this website, including core contents such as order number, product information, payment information, receipt information, transaction amount, etc.<\/p>\n\n\n\n Free refund<\/strong>: Refers to the refund method where the user applies for a refund without bearing any additional fees such as handling fees, shipping fees, service fees, etc., and the website fully refunds the actual payment amount of the order, provided that the conditions stipulated in these terms are met.<\/p>\n\n\n\n Malicious brushing of orders<\/strong>Refers to users engaging in illegal activities such as fictitious transactions, frequent refunds after repeated orders, using multiple accounts to repeatedly enjoy free refund benefits, and forging order information for the purpose of obtaining improper benefits (such as taking discounts, maliciously defaming, disrupting the normal operation order of the platform, and encroaching on platform resources).<\/p>\n\n\n\n account<\/strong>: Refers to the account obtained by the user through registration on this website, which is used to log in, use the services of this website, manage orders and personal information. It consists of a username and password.<\/p>\n\n\n\n 1. You need to be at least 16 years old to register for an account on this website; If you are under 16 years old, please do not register or use the services of this website. If you register without authorization, all consequences arising therefrom shall be borne by you and your guardian.<\/p>\n\n\n\n When registering, you need to provide true, accurate, and complete information (including but not limited to name, email address, password, etc.), and ensure the validity and timeliness of the information provided. If the information you provide is false, incomplete or invalid, this website has the right to refuse to provide services to you, or suspend or cancel your account, and any losses incurred as a result shall be borne by you.<\/p>\n\n\n\n 3. You can register independently through this website, or authorize login and registration through third-party accounts (such as Google, Facebook, etc.). After authorization login, you need to complete the core information of your account before you can use core services such as placing orders and refunds normally.<\/p>\n\n\n\n 1. You should have independent use rights and custody obligations for your account and password, and it is strictly prohibited to lend, rent, or sell your account and password to others for use. If your account is stolen or information is leaked due to improper storage, you shall bear the consequences of order disputes, property losses, etc., and this website shall not be held responsible.<\/p>\n\n\n\n 2. If you find any account abnormalities (such as theft, abnormal login, abnormal order placement, etc.), you should immediately contact our customer service and provide relevant identity verification information. Our website will promptly take measures such as freezing your account and verifying orders to minimize your losses.<\/p>\n\n\n\n 3. You can modify your personal information, password, and other details in the account settings, and the changes will take effect after logging in again; If your key information such as email address and contact phone number changes, it should be updated in a timely manner to avoid affecting the reception of service notifications.<\/p>\n\n\n\n You can apply to cancel your account at any time by setting up your account on this website or contacting customer service. Before account cancellation, you need to settle all outstanding orders, refunds, debts, and other related matters; After account cancellation, you will no longer be able to use the account to log in or use the services of this website. Personal information and order records in the account will be handled in accordance with relevant laws, regulations, and the privacy policy of this website. After cancellation, they cannot be restored.<\/p>\n\n\n\n 1. This website will truthfully display the detailed information of pearl products, including but not limited to product materials, specifications, dimensions, weight, place of origin, pictures, prices, etc., striving for the authenticity, accuracy, and completeness of the information. However, as pearls are natural products, the presence of minor flaws (such as small scratches, size deviations, etc.) is a normal phenomenon. Please refer to the actual product received for details.<\/p>\n\n\n\n 2. The product price is subject to real-time display on the website page, and may be adjusted due to promotional activities, exchange rate fluctuations, inventory changes, and other factors. After adjustment, previous orders will not be traced. If the product price is adjusted after you place an order, it will still be executed according to the price at the time of your order.<\/p>\n\n\n\n 3. This website will do its best to ensure the accuracy of product inventory. However, due to overseas logistics, delayed inventory updates, and other reasons, there may be situations where there is no stock after placing an order. This website will promptly notify you and process a full refund for you, without assuming any additional compensation liability.<\/p>\n\n\n\n 1. Once you browse products, add them to your shopping cart, confirm your order, and complete payment on this website, the order will be created successfully. It will be deemed that you have entered into a sales contract with this website, and the order will take effect.<\/p>\n\n\n\n When placing an order, you need to accurately fill in the shipping address, recipient, contact phone number, and other information to ensure that the information is true and valid. If the information you provide is incorrect or incomplete, resulting in the inability to deliver, delayed delivery, or incorrect delivery of the product, you will be responsible for any resulting shipping costs, losses, etc.<\/p>\n\n\n\n 3. After the order takes effect, you need to complete the payment within the time specified on this website (the specific payment deadline is subject to the prompts on the order page). If you fail to pay on time, the order will be automatically cancelled and the inventory will be released to other users.<\/p>\n\n\n\n Before making payment for the order, you can modify the delivery information and cancel the order on the order page on your own; After the order is paid, if the product has not been shipped, you can contact customer service to apply for modifying the delivery information (only once) or canceling the order. After canceling the order, our website will fully refund your actual payment amount without additional fees.<\/p>\n\n\n\n If the product has already been shipped, you cannot modify the order information. If you need to cancel the order, you must apply for a refund in accordance with the relevant provisions of \u201cRefund and After sales\u201d in these terms, and bear the corresponding logistics costs (except for special agreements).<\/p>\n\n\n\n 1. This website supports multiple overseas payment methods (such as PayPal, credit cards, etc.), and the specific payment methods are subject to the display on the order page. You need to choose a legal and effective payment method to complete the payment, and comply with the relevant regulations of the payment institution during the payment process.<\/p>\n\n\n\n 2. The order amount you pay includes the product price, overseas logistics fees (if any), and taxes (if any). The specific amount is subject to the order settlement page. The taxes and fees shall be collected by the local customs in accordance with relevant regulations, and this website shall bear the responsibility of payment on behalf of the local customs.<\/p>\n\n\n\n 3. If payment fails due to force majeure factors such as payment institution failure or network issues, the order will not be effective and you may try to make the payment again; If the payment is successful but the order is not displayed, you need to contact our customer service in a timely manner and provide payment proof. Our website will verify and process it for you.<\/p>\n\n\n\n 1. After you place an order and complete the payment, our website will arrange shipment within the agreed time (specific delivery time is subject to the product details page prompt). After shipment, we will send the logistics tracking number to your email address, and you can track the logistics progress through the logistics tracking number.<\/p>\n\n\n\n 2. Logistics services are provided by overseas logistics service providers that we cooperate with. The logistics delivery time varies depending on your location and logistics method, and the specific delivery time is subject to the actual delivery situation of the logistics service provider. If logistics are delayed, lost, or damaged due to force majeure (such as natural disasters, customs inspections, international logistics control, etc.), this website will assist you in communicating with the logistics service provider for handling, but will not assume direct compensation liability.<\/p>\n\n\n\n 3. After receiving the product, you need to inspect its appearance, quantity, specifications, etc. in a timely manner. If you find any problems such as product damage or shortage, you need to contact our customer service within 48 hours after signing and provide relevant documents (such as photos, videos, logistics waybills, etc.). Our website will verify and handle it for you. If you fail to provide feedback within the deadline, it will be deemed that you have confirmed that the product you received is problem free.<\/p>\n\n\n\n If you meet any of the following conditions, you can apply for a refund, and our website will handle it according to the provisions of these terms:<\/p>\n\n\n\n Product quality issues: The received pearl products have serious defects (such as breakage, fracture, non natural pearls, etc.), and are not artificially damaged;<\/p>\n\n\n\n Wrong shipment: The received product does not match the product model, specifications, style, etc. specified in the order;<\/p>\n\n\n\n Product not shipped: After placing an order and making payment, the product has not been shipped within the agreed shipping deadline without reasonable justification;<\/p>\n\n\n\n Logistics loss: The logistics display shows that it has been sent out, but has not been delivered for a long time, and it has been verified as logistics loss;<\/p>\n\n\n\n User's no reason refund: After receiving the product, if the product is not used, not damaged, and the packaging is intact within the agreed time limit, an no reason refund can be applied for (except for some special products, which are subject to the prompts on the product details page).<\/p>\n\n\n\n To prevent malicious brushing behavior, protect the normal operation order of this website and the legitimate rights and interests of other users, this website imposes the following restrictions on the number of free refunds for each user account:<\/p>\n\n\n\n 1. Each user account can enjoy during a natural quarter (every 3 months as a natural quarter)2<\/strong>Second free refund<\/strong>(including all applicable free refund situations such as quality issues, wrong shipment, non shipment, and no reason refund);<\/p>\n\n\n\n 2. For the same user account, if the cumulative number of free refunds reaches 4 times per year and subsequent refunds are applied for, corresponding fees (including but not limited to logistics fees, handling fees, product loss fees, etc.) shall be borne, and the specific fee standards shall be subject to customer service notification;<\/p>\n\n\n\n 3. If this website detects that a user has engaged in malicious brushing behavior (such as frequent orders and refunds for the same account, multiple accounts being associated and repeatedly enjoying free refunds, fictitious order refunds, etc.), this website has the right to cancel the user's account's free refund rights, reject all refund applications, suspend or cancel their account, and hold them responsible. If the circumstances are serious, they will be held legally responsible in accordance with the law;<\/p>\n\n\n\n 4. The number of free refunds will be reset to zero for each calendar year and recalculated for the following year. Users can check their usage of free refunds in the \u201cRefund Record\u201d section of their account.<\/p>\n\n\n\n When you apply for a refund, you need to log in to your account on this website, find the corresponding order, submit the refund application, and provide relevant documents (such as photos of product defects, logistics waybills, delivery records, etc.), explaining the reason for the refund;<\/p>\n\n\n\n 2. After receiving a refund request, our website will verify it within 3 working days. Once verified, the refund amount will be refunded to your original payment account within 7-15 working days according to the payment method. The refund arrival time is subject to the processing time of the payment institution;<\/p>\n\n\n\n 3. If the refund application is not approved, this website will notify you via email address and explain the reason for the rejection. You can supplement relevant documents and reapply.<\/p>\n\n\n\n 1. This website does not provide refund or exchange services for defects or damages caused by human factors, improper use, or self disassembly of the product;<\/p>\n\n\n\n 2. Pearl products are natural products, and minor defects (such as small scratches, size deviations, slight color differences, etc.) are not considered quality issues and do not support refunds;<\/p>\n\n\n\n 3. After the refund is successful, you need to return the product to the designated address on this website within the agreed time (if a return is required). When returning the product, you must ensure that it is intact and the packaging is intact. If the returned product is damaged or missing, this website has the right to deduct the corresponding loss fees or refuse the refund.<\/p>\n\n\n\n Have the right to access and browse product information on this website, and independently choose to purchase products;<\/p>\n\n\n\n Have the right to enjoy various services provided by this website, including order inquiry, logistics tracking, refund and after-sales service, etc;<\/p>\n\n\n\n Have the right to make suggestions and complaints about the products and services on this website, and this website will respond and handle them in a timely manner;<\/p>\n\n\n\n Subject to the provisions of this clause, have the right to apply for a refund and enjoy corresponding after-sales protection;<\/p>\n\n\n\n Have the right to independently cancel accounts and require this website to handle account information in accordance with regulations.<\/p>\n\n\n\n Comply with these terms and the rules of this website, and shall not engage in any illegal or irregular activities;<\/p>\n\n\n\n Provide true, accurate, and complete personal information and order information, and shall not provide false information or impersonate others' information;<\/p>\n\n\n\n Properly keep the account and password, do not lend, rent, or sell the account, and assume all responsibilities during the use of the account;<\/p>\n\n\n\n Do not engage in malicious brushing, malicious negative reviews, defamation of this website, disruption of platform order, and other behaviors;<\/p>\n\n\n\n Comply with relevant national and regional laws and regulations, and shall not use the services of this website to engage in any illegal or irregular transactions;<\/p>\n\n\n\n After receiving the product, inspect it according to the agreement, provide timely feedback on any issues, and cooperate with our website to handle after-sales matters.<\/p>\n\n\n\n Have the right to formulate and modify these terms and various rules of this website. After modification, they will be prominently displayed on this website. Your continued use of the services on this website will be deemed as agreeing to the modified content;<\/p>\n\n\n\n Have the right to verify users' account information, order information, and behavior records, and if any violations are found (such as malicious brushing, false information, etc.), have the right to suspend or cancel accounts, refuse to provide services, and pursue relevant responsibilities;<\/p>\n\n\n\n Have the right to adjust product prices and inventory status based on inventory, exchange rates, promotional activities, etc., without prior notice to users;<\/p>\n\n\n\n Have the right to choose payment institutions and logistics service providers for cooperation, ensuring the normal provision of services;<\/p>\n\n\n\n Subject to compliance with laws, regulations, and the terms of this agreement, the user has the right to refuse their refund or after-sales requests.<\/p>\n\n\n\n Provide stable and secure services to users, ensuring their normal access and use of this website;<\/p>\n\n\n\n Truthfully display product information, strive to ensure product quality, and provide products that comply with the agreement;<\/p>\n\n\n\n Timely handle user orders, refunds, complaints, and other matters to safeguard the legitimate rights and interests of users;<\/p>\n\n\n\n Protect the personal information security of users and process user information in accordance with relevant laws, regulations, and the privacy policy of this website;<\/p>\n\n\n\n Provide clear service rules, refund policies, logistics information, etc. to users for easy understanding and use.<\/p>\n\n\n\n We do not assume any responsibility for losses caused by the following circumstances:<\/p>\n\n\n\n Force majeure: including but not limited to unforeseeable, unavoidable, and insurmountable objective circumstances such as natural disasters, wars, strikes, epidemics, international logistics control, and customs policy adjustments;<\/p>\n\n\n\n User's own reasons: including but not limited to losses caused by poor account management, incorrect information filling, operational errors, and human damage to products;<\/p>\n\n\n\n Third party reasons: including but not limited to losses caused by payment institution failures, logistics service provider delays, loss, damage to products, third-party platform attacks, tampering with information, etc;<\/p>\n\n\n\n Users who violate the terms of this agreement, relevant laws and regulations, or engage in malicious brushing and other violations, resulting in their own losses or losses to this website;<\/p>\n\n\n\n Natural defects in pearl products are not losses caused by quality issues;<\/p>\n\n\n\n This website has fulfilled its reasonable duty of care, but other losses cannot be avoided.<\/p>\n\n\n\n 1. This website has the right to modify the content of these terms based on business development, updates to laws and regulations, and other factors. The revised terms will be prominently displayed on this website (such as at the bottom of the homepage) and marked with the update date, without the need to notify each user separately.<\/p>\n\n\n\n If there are significant changes to these terms (such as changes in the number of free refunds, core service rules, etc.), this website will send a notification to your email address to ensure that you understand the modified content.<\/p>\n\n\n\n 3. By continuing to access and use the services of this website, it is deemed that you have read, understood, and agreed to the revised terms; If you do not agree to the revised terms, please do not continue to use the services of this website and you may cancel your account.<\/p>\n\n\n\n 1. Any disputes arising from the use of our services or purchase of products between you and this website shall be resolved through friendly negotiation first; If no agreement can be reached through negotiation, either party has the right to bring a lawsuit to the court with jurisdiction over the registered location of this website.<\/p>\n\n\n\n 2. The establishment, effectiveness, performance, interpretation, and dispute resolution of this clause shall be governed by the relevant laws and regulations of the place where this website is registered.<\/p>\n\n\n\n 1. These terms are the complete agreement between you and this website regarding the use of our services and purchase of products, replacing all previous oral and written agreements between the two parties. In case of any conflict between these terms and relevant laws and regulations, the laws and regulations shall prevail.<\/p>\n\n\n\n 2. If any provision of these terms is deemed invalid, revocable, or unenforceable, it shall not affect the validity of the other provisions, which shall remain in effect.<\/p>\n\n\n\n 3. How do you contact this website:<\/p>\n\n\n\n \u7535\u5b50\u90ae\u7bb1\uff1apersonalshopper@wingleam.com<\/p>\n\n\n\n Customer service hotline:<\/p>\n\n\n\n Company Address:<\/p>\n\n\n\n Our website will respond and handle your inquiries and complaints within 15 working days.<\/p>\n\n\n\n 4. This clause shall come into effect from the date of publication.<\/p>\n\n\n\n wingleam\u200b<\/p>\n\n\n\n Release date: March 23, 2026<\/p>","protected":false},"excerpt":{"rendered":" \u6b22\u8fce\u8bbf\u95eewingleam\uff08\u4ee5\u4e0b\u7b80\u79f0\u201c\u672c\u7ad9\u201d\u201c\u6211\u4eec\u201d\uff09\uff0c\u6211\u4eec\u662f\u4e13\u6ce8\u4e8e\u6d77\u5916\u73cd\u73e0\u4ea7\u54c1\u9500\u552e\u7684\u7535\u5546\u5e73\u53f0\u3002\u672c\u670d\u52a1\u6761\u6b3e\uff08\u4ee5\u4e0b […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-219","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/pages\/219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/comments?post=219"}],"version-history":[{"count":2,"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/pages\/219\/revisions"}],"predecessor-version":[{"id":224,"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/pages\/219\/revisions\/224"}],"wp:attachment":[{"href":"https:\/\/www.wingleam.com\/en\/wp-json\/wp\/v2\/media?parent=219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2\u3001 Account registration and usage<\/strong><\/strong><\/h2>\n\n\n\n
\uff081\uff09 Account Registration<\/strong><\/strong><\/h3>\n\n\n\n
\uff082\uff09 Account usage and custody<\/strong><\/strong><\/h3>\n\n\n\n
\uff083\uff09 Account cancellation<\/strong><\/strong><\/h3>\n\n\n\n
3\u3001 Product Display and Order Rules<\/strong><\/strong><\/h2>\n\n\n\n
\uff081\uff09 Product Display<\/strong><\/strong><\/h3>\n\n\n\n
\uff082\uff09 Order creation and effectiveness<\/strong><\/strong><\/h3>\n\n\n\n
\uff083\uff09 Order modification and cancellation<\/strong><\/strong><\/h3>\n\n\n\n
4\u3001 Payment and logistics services<\/strong><\/strong><\/h2>\n\n\n\n
\uff081\uff09 Payment Services<\/strong><\/strong><\/h3>\n\n\n\n
\uff082\uff09 Logistics services<\/strong><\/strong><\/h3>\n\n\n\n
5\u3001 Refund and after-sales policy<\/strong><\/strong><\/h2>\n\n\n\n
\uff081\uff09 Applicable refund situations<\/strong><\/strong><\/h3>\n\n\n\n
\uff082\uff09 Free refund limit<\/strong><\/strong><\/h3>\n\n\n\n
\uff083\uff09 Refund process and deadline<\/strong><\/strong><\/h3>\n\n\n\n
\uff084\uff09 Other after-sales agreements<\/strong><\/strong><\/h3>\n\n\n\n
6\u3001 User Rights and Obligations<\/strong><\/strong><\/h2>\n\n\n\n
\uff081\uff09 User Rights<\/strong><\/strong><\/h3>\n\n\n\n
\uff082\uff09 User Obligations<\/strong><\/strong><\/h3>\n\n\n\n
7\u3001 Rights and obligations of this website<\/strong><\/strong><\/h2>\n\n\n\n
\uff081\uff09 Rights of this website<\/strong><\/strong><\/h3>\n\n\n\n
\uff082\uff09 Obligations of this website<\/strong><\/strong><\/h3>\n\n\n\n
8\u3001 Disclaimer clause<\/strong><\/strong><\/h2>\n\n\n\n
9\u3001 Modification and Update of Terms and Conditions<\/strong><\/strong><\/h2>\n\n\n\n
10\u3001 Dispute Resolution<\/strong><\/strong><\/h2>\n\n\n\n
11\u3001 Other terms<\/strong><\/strong><\/h2>\n\n\n\n